Villeroy & Boch Factory Outlet, Luxembourg City

Visited 28/01/19 after ski trip to the Alps, we call in to this shop every year, normally we get a bargain box, but this year they didn’t have any. We managed to get a few things and at great prices. Always interesting to see through the large windows into the factory floor. Makes a nice side trip on the way home.

ATTENTION, avoid this place if you don´t want to buy second quality merchandise at minimal discount! The shop claims to be a factory outlet with competitive prices. The prices are indeed lower as on the Villeroy & Boch website, but we got plenty of plates which had small defects, black dots, or irregularities in shape. This was not marked anywhere on the box. While unpacking, we discovered the plates were even marked with a pen! When we wanted to exchange a box of plates (out of an >500€ order) they were not willing to exchange the box, claiming that they are a factory outlet. We managed to have one plate exchanged with a big black dot. Bottom line: Avoid this shop, this is cheating! We are even informing the consumer protection in Luxembourg (ucl.lu) to take action. Compare with Amazon or other shops if you want first quality at competitive prices - or even better, completely avoid the brand Villeroy & Boch. This is a shameful and sad state of affairs for a claim to be premium brand.