BMW Headquarters, Munich

4.5
#8 of 54 in Museums in Munich
Declared a protected historic site in 1999, BMW Headquarters is an architectural icon in the city of Munich. The building's distinctive design is meant to resemble the cylinders in a car engine. The BMW museum is next to the headquarters. Visit the museum to learn more about the car company that is the pride of Germany and the building that became an emblem. Add a visit to the BMW Welt across the street to see the manufacturer's recent car designs on display. Plan to visit BMW Headquarters during your Munich vacation using our convenient Munich road trip tool.
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BMW Headquarters Reviews

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TripAdvisor Traveler Rating 4.5
703 reviews
Google
4.5
TripAdvisor
  • This is all part of a BMW complex, which includes also the BMW Car Museum and BMW factory. We took a tour of the factory, available in English. There is a cost for the tour, but well worth it.  more »
  • Wife and I both own BMWs and this is our second visit to the HQ. Both times were outstanding. Especially the BMW Werks was a free and fun place to visit with BMW experts on hand to answer highly...  more »
Google
  • BMW Jupiter Florida I went to get my tire fixed due to nails getting in them. The customer service to get a loan fee was great and was extremely fast. The most frustrating and unprofessional part of it all was when I got my vehicle back. After servicing my car I get it returned back to me with a dirty back seat and the passenger side back seat is dirty and distorted with the seat having air pockets in them as if something was left on the back seat too long. I realize this was not my fault as I did not drop my car off in this position. I notified the first tenant that gave me the car and the agreed it looked distorted. The second tenant to come was no help and only said “This was not our fault”. I continue to state it was not dropped off in this manner and they were the only ones with the car. Finally they bring the manager around and this is where things turned for the worst. The manager comes outside and with no hesitation looks at my car and says this is not there fault as the car maintenance team does not touch the seats. I continue to explain again that I did not leave my car in this condition and we need to fix this issue since the entire experience with BMW was great up until now and I only want my car to be taken care of. She told me this is not their fault and it was mine since they do not touch that part of the car. She offered me a complimentary car wash to shut me up and I said since you are not willing to appreciate what has been done that will solve nothing and I am going to leave. After my statement she says, that is fine and turns her back and walks away!!! This is unbelievable and terrible customer service. The manger turns her back, never apologizes about the experience I have had and walks back inside. This is not a BMW problem more than it is a dealership problem. The manager needs a course on customer service on how to handle problems. The entire experience was ruined by what happened but not only what happens but how it happened and what was done about it.
  • Very rude staff in the ground floor cafe. To us and to other customers. These people should not be employed in customer service. Take your own food and drinks instead!

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