endota spa, Sydney

1.9
#40 of 46 in Spas in Sydney
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endota spa Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.0
9 reviews
Google
3.7
TripAdvisor
  • Booked in online yesterday morning for the couples spa treatment only to be told an hour and a half before the treatment they couldn’t do two people. Then didn’t return my call to enquire about next.....  more »
  • The first time I went years ago the massage was terrible but thought it was just bad luck. Years later it was worse than I remembered. My husband and I went for our anniversary the staff were rude.....  more »
Google
  • Deceptive, non-transparent service. Booked a massage with a friend for 1 hour, due to unforeseen circumstances, we were running 10m late. By the time we filled in their form, got showed to the room, undressed and was given the massage and walked out to pay, we were only given a 30m treatment, but was still charged for the full hour. Granted we did turn up late, but at no stage during booking, consultation or the time we paid were we told that we will still be liable for the full amount. We provided some feedback to the spa the day after and the manager (Jody) was extremely condescending said that whilst they try to make up the time, we (as customers) need to take responsibility for turning up late and because we booked for the hour, we were charged for the hour as they needed to wait on us. Again, I was never informed of this at any stage whatsoever. I was not asking for a free massage, simply that I get what I paid for. Quite frankly this place has ripped us off. I was a repeat customer, but after this very poor experience, I won’t be returning or recommending this place to anyone. Based on prior online reviews, it appears they have customer service issues dating back over a year, which obviously has not been rectified. Do not go here.
  • Deceptive, non transparent service. Booked a massage with a friend who was running very late and while I appreciate that they were accommodating (which I'll find out why later), they failed to inform at any point in time that if I decided to continue to wait for my friend to start my massage, the clock started ticking anyway and I had to pay the full price for a 90min treatment even though I only had a 60min treatment! I was never once informed of this, the entire time I was sitting there waiting for my friend! How deceiving, how could they possibly think I would be ok with paying more than the service I would receive?! And a 20% discount simply doesn't cut it, especially when my therapist was also sick and then blowing her nose during treatment. Will not be returning or recommending this place to anyone. There are better spas out there.

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