Light House Reviews
Location is great, centrally located in CBD. Room is good, It is a 2 bedrooms apartment, complete with washer+dryer (single machine). Room is clean, view is spectacular. Parking is a bit difficult, 2n... more »
When the night is beginning, this building turns on the lights. A very nice view, free. Nice neighborhood. Recommended if you come to Melbourne more »
DO NOT stay here ever, the apartment is dirty, unhygienic, lack of supplies, ie no tea towels, tissues, basic coffee/tea/sugar. bedding was disgusting, no quilt, only a quilt cover, pillows lumpy, very old and dirty linen, beds uncomfortable, did not want to sleep on them, tv does not work, no access to the gym and pool area as advertised. My daughter was sick whilst there, due to no hygiene. JUST DISGUSTING. Not fit for a dog unless they employ PROPER CLEANERS who know how to clean a unit. Upon entering, the dryer was going, jam packed with linen, towels, which were burning in the dryer. I had to take them out, put them away. They were all burnt. Spent two hours cleaning the apartment just to make it hygenic. No communication trying to contact the owner, left in reception area for 4 hours, the owners were Chris and Shayna, have tried to contact them, but they are not interested, they got their money. SO DO NOT BOOK THROUGH CHRIS AND SHARYNA. STAY AWAY FROM THIS PLACE IT IS AWFUL.
One of the worst check in experiences. We arrived at check in time, had no idea what to do so called the customer service line, they said we actually had to go a different address to check in (weird)? We go to that address and they then text us and tell us to go back to where we are staying at they will meet us there. We go back, text us again, we have to BACK to the other address. Once we get inside the “manager” takes us to her apartment, which I assume she lives in, and checks us in. We then find out we have to pay a $300 which we had no idea about, we are all 18 and coming up to christmas we don’t have much money, fair enough on the deposit, but then we find out it can take 5 - 31 DAYS TO COME BACK TO OUR ACCOUNT. So the lady tells me that if I call up the day we check out that they can get it expressed released, well I just called up and customer service had no idea what we were talking about and that it’s impossible for them to do that. So unprofessional and a lack of communication.
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